Effective Date: 20 May 2025
Last Updated: 04 June 2025
At Bobok, your privacy is of paramount importance. This Privacy Policy explains how we collect, use, disclose, and protect the personal information of our users, including children, parents, guardians, school staff, and other stakeholders using our services. We are committed to maintaining the highest level of privacy and security for all data entrusted to us.
1. Introduction
Bobok (“we,” “our,” or “us”) is an educational and child safety technology platform that offers real-time school transport tracking, attendance, notifications, and communication tools through mobile applications, websites, and partner school integrations. We take data protection seriously and are committed to complying with all applicable data privacy laws and best practices.
2. Scope of This Policy
This Privacy Policy applies to:
- Our mobile applications (Parent App, School App, Driver App)
- Our web-based admin or school portals
- Any services or software we provide in connection with Bobok
- Communication channels used by Bobok (e.g., SMS, WhatsApp, notifications)
This policy does not apply to third-party services, links, or integrations that may be accessed through Bobok platforms.
3. Information We Collect
We collect the following categories of information:
a) Personal Information (PII)
- Parent/Guardian name, phone number, email address
- Student name, date of birth, school, class, admission ID
- Residential address or pickup location
- Emergency contact information
b) Sensitive Personal Information
- Geo-location data of the student during transport
- QR code identifiers
- Attendance records
- Medical/emergency notes (optional)
c) Device and Usage Data
- Device type, OS, app version
- IP address
- Usage patterns and analytics (e.g., screen time, navigation paths)
d) Driver/Staff Information
- Name, license number, phone number, assigned route
- GPS tracking (for driving routes)
- Vehicle details (registration, fitness, insurance)
4. How We Use Your Information
We use the collected information for the following purposes:
- To provide real-time location and attendance tracking for students
- To send alerts and notifications to parents (pickup, drop, delays)
- To enable QR-code based check-in/check-out processes
- To ensure student safety during transport and school premises
- To manage school transport operations effectively
- To resolve customer support queries and ensure smooth communication
- To analyze usage patterns for service improvement
- To comply with legal obligations, where applicable
5. Legal Basis for Processing (if applicable)
If you are subject to GDPR or similar laws:
- Consent: You provide clear consent for processing your data
- Contractual necessity: Data is required to provide Bobok services
- Legitimate interests: Ensuring the safety and operation of school systems
- Legal obligation: When we are required to comply with the law
6. Information Sharing and Disclosure
We do not sell or rent your personal information. We only share information in the following circumstances:
- With Schools and Educational Institutions: Limited to enrolled students and their associated staff
- With Transport Providers: Drivers and attendants receive information needed for pickup/drop
- With Legal Authorities: When required by law, court order, or government request
- With Technology Partners: Only to enable secure hosting, messaging, or map services (e.g., Google Maps, Firebase)
- With Parents/Guardians: For the child(ren) under their care
All third-party services are bound by strict data protection and non-disclosure agreements.
7. Data Retention
We retain data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
Typical retention periods:
- Student and parent data: up to 7 years after last service use
- Logs and analytics: 12 months
- Transport data: 6 months unless specified otherwise by institutions
8. Data Security
We implement strong technical and organizational safeguards to protect your data, including:
- End-to-end encryption for sensitive communication
- Secure authentication and role-based access controls
- Routine vulnerability scans and audits
- Cloud storage on encrypted servers hosted in [Insert Country]
Despite our best efforts, no system is 100% secure. In case of a data breach, we will notify affected parties and authorities in accordance with applicable law.
9. Children’s Privacy
Bobok services are designed for use with the involvement and consent of parents, guardians, or schools. We do not knowingly collect personal data from children without proper authorization.
Parental or institutional consent is mandatory before creating a student profile.
If we become aware of unauthorized child data being collected, we will delete it promptly.
10. Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Correct inaccuracies in your information
- Withdraw consent at any time
- Request deletion of your data
- Object to or restrict processing
- Lodge a complaint with a data protection authority
To exercise these rights, contact us at [Insert Email Address].
11. International Data Transfers
Your information may be transferred and stored on servers located outside your country. We ensure appropriate safeguards (such as Standard Contractual Clauses or equivalent) are in place for such transfers.
12. Use of Cookies and Tracking
Our web platform may use cookies and other tracking technologies for session management and analytics. You can disable cookies in your browser settings, but doing so may affect your user experience.
13. Updates to this Privacy Policy
We may update this policy from time to time. When we do, we will revise the “Last Updated” date and notify users via email or app notification where appropriate.
Your continued use of Bobok services after changes indicates your acceptance of the updated policy.
14. Contact Us
If you have any questions, concerns, or complaints regarding this policy or your data, please contact:
Bobok Data Protection Officer (DPO)
Email: support@bobok.io
Phone: +91-8877557794
We are committed to building trust through transparency and accountability. At Bobok, safeguarding your information means safeguarding your child’s future.